Welcome to the Vancation Help Center
Whether you're a host with questions on how fees work (hint, it's a free platform), or a renter looking for help booking a trip; you'll find what you're looking for here. Feel free to reach out to the Vancation support team with any questions.
Popular Sections
Promoted articles
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How much does it cost to list and what are the fees? ⭐
Creating a Vancation listing is completely free... -
What kind of renters does Vancation attract?
All renters on the platform adhere to the most ... -
Should I be nervous about renting my camper?
It's natural to feel nervous if you're new to V... -
Why list with Vancation?
Do you want to make money while sharing your pa... -
Get Help Managing My Listing & Schedule a Coaching Session ⭐
We are happy to assist owners with taking their... -
What is a "Glamper" and how do I get awarded the Glamper badge? ⭐
What is a Glamper on Vancation? Vancation devel... -
How does the renter pick-up and drop-off process work? ⭐
Make sure you are on time for Renter Pick-up Yo... -
How do I review renters and respond to their reviews?
Reviews are a valuable tool to screen prospecti... -
How do I submit a damage claim?
Although claims don’t happen often, we are here... -
How can I avoid rental incidents?
Although rental incidents are not very common, ... -
When do I get paid and what are my payment options?
Owners are either paid twice monthly, or within... -
What if I need to use some or all of the security deductible?
Ensure that you clearly communicate with your r... -
What are the different Cancellation Policies?
The owner has three policy structures they can ...
More Resources
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Best times to reach us
8:00am - 4:00pm CST Monday to Friday. Call (800) 630-6453. -
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