How is my review "percent recommended" calculated?

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After you receive 3 reviews you'll see a percent recommended next to your owner avatar. This will display on your Listing page, in message boards, in email and on your company profile page. 

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The company profile page will display an aggregate from all of your listings reviews.

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  Did you know?

These reviews are one of the leading indicators for driving more trust (and bookings) from potential renters. Our best hosts consistently have a 90% or better percent recommended rating.

Below are the percentage guidelines:

 Thumbs Up = 100% recommended

 Neutral = 50% recommended

 Thumbs Down = 0% recommended

How to improve your review percentage:

  • Listen to all feedback from reviews and private feedback, make improvements based on this information
  • Be quick to respond and available when renters reach out
  • Ensure your listing is accurate and that your vehicle is well-maintained
  • Be on time for renter pick-up

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