Owners are expected to honor all scheduled bookings. Cancellations create a disappointing experience for renters. Ensure you keep your calendar up to date and use our calendar sync tools to avoid having to cancel bookings.
There may come a time when certain circumstances beyond your control may require a cancellation, and we won’t hold those cases against you. Examples of circumstances beyond your control include natural disasters (flooding, wildfires) or when renters request that you cancel on their behalf (please make sure this is visible in the message board).
Once cancellation is initiated, a cancellation review may be left on your profile page. You may contact support to have this review removed if the cancellation reason qualifies.