What if I have unique circumstances or an emergency and need to cancel?

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If the owner or renter feels there are unique circumstances or an emergency preventing them from being able to honor the reservation, Vancation must be notified immediately or within 48 hours of the unique circumstance or emergency. For repeat offenses, documentation could be required to verify the special circumstance.

For U.S. military service members who must cancel due to deployment or activation to active military duty, a full refund will be issued. 

Vancation reserves the right to have sole and absolute discretion in all cancellation amounts and disputes.

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